Terms of service

Effective date: 9 January 2026

Company: Chewpions LTD (“Chewpions”, “we”, “us”, “our”)

Website: Chewpions.com (the “Site”)

Contact: contact@chewpions.com / +44 20 3710 8430

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

These Terms of Service (the “Terms”) govern your access to and use of the Site and any purchase of products made through the Site (collectively, the “Services”). By accessing the Site, using any part of the Services, or placing an order, you agree to be bound by these Terms.

Important: If you do not agree to these Terms, do not use the Services or place an order. These Terms do not limit any non-excludable consumer rights you may have under applicable law.

1) Eligibility and Acceptance

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase products from the Site. If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian who agrees to these Terms.

You represent and warrant that you have the legal capacity to enter into a binding agreement and that all information you provide to us is accurate, current, and complete.

2) Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the “Effective date” above. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

3) Privacy and Communications

Your use of the Services is also governed by our Privacy Policy and any applicable Cookie Policy (together, the “Privacy Notices”). Please review those notices to understand how we collect, use, and share information.

By using the Services, you consent to receive communications from us electronically (for example, by email or via the Site), including transactional communications relating to your account or orders. You can opt out of marketing emails at any time using the unsubscribe link (where provided). Transactional or service messages may still be sent where necessary.

4) Accounts, Security, and Accuracy of Information

You may be able to create an account on the Site. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us promptly of any unauthorised use or suspected breach of security.

You agree not to impersonate any person or entity and not to misrepresent your affiliation with any person or entity. We may suspend or terminate accounts that we reasonably believe are being used fraudulently, unlawfully, or in breach of these Terms.

5) Products and Information

We may make available pet wellness products (including supplements/chews) and related content. Product descriptions, images, ingredients, feeding guidelines, and other information are provided for general informational purposes and may be updated from time to time.

  • No veterinary advice: Content on the Site is not a substitute for professional veterinary advice, diagnosis, or treatment. Always seek advice from a qualified veterinarian regarding your pet’s health.
  • Results may vary: Individual outcomes depend on factors such as age, breed, health status, diet, and environment.
  • Allergens and sensitivities: Review ingredients carefully and discontinue use if you suspect an adverse reaction. Seek veterinary assistance where appropriate.

Health and safety: You are responsible for using products as directed and ensuring they are appropriate for your pet. If you believe your pet has consumed an excessive amount, seek veterinary guidance promptly.

6) Orders, Acceptance, and Contract Formation

Placing an order through the Site constitutes an offer to purchase. An order is not accepted (and no contract is formed) until we send you an order confirmation or dispatch confirmation (or otherwise confirm acceptance).

We may refuse, cancel, or limit orders in our discretion where permitted by law, including in cases of suspected fraud, unauthorised or illegal activity, pricing or inventory errors, or where we are unable to verify information provided.

7) Pricing, Taxes, and Promotions

Prices are shown on the Site in the currency displayed at checkout. Prices may change at any time, but changes will not affect orders we have already accepted.

Where applicable, taxes, shipping fees, and other charges will be calculated and displayed at checkout. You are responsible for any applicable duties, customs fees, or import taxes that may be charged by authorities in your jurisdiction, unless we expressly state otherwise in writing.

Promotional codes, discounts, and offers are subject to their terms and may be withdrawn, modified, or limited at any time where permitted by law. Promotions generally cannot be combined unless expressly stated.

8) Payment

You agree to provide current, complete, and accurate purchase and payment information. By submitting payment details, you represent that you are authorised to use the selected payment method.

We may use third-party payment processors to facilitate payments. Your payment may be subject to the processor’s terms and privacy practices in addition to these Terms.

9) Shipping, Delivery, and Risk of Loss

Shipping options, costs, estimated delivery timeframes, and any applicable restrictions are presented at checkout or in our shipping information pages. Delivery timeframes are estimates and are not guaranteed unless expressly stated.

Risk of loss or damage may pass to you upon delivery (or as otherwise determined under applicable law). If your order arrives damaged or incomplete, contact us promptly using the details in Section 20.

10) Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy, which forms part of these Terms by reference. If there is a conflict between these Terms and the Return & Refund Policy on a specific issue relating to returns/refunds, the Return & Refund Policy will apply to that issue.

11) Subscriptions (If Offered)

This section applies only if you purchase a subscription product or recurring delivery plan from the Site.

If you enrol in a subscription, you authorise us (and our payment processor) to charge the applicable recurring fees, taxes, and shipping charges at the frequency disclosed at checkout until you cancel.

  • Manage/cancel: You may cancel a subscription in accordance with instructions provided in your account portal or by contacting us.
  • Changes: We may change subscription pricing or terms with prior notice where required by law; changes generally apply prospectively.
  • Failed payments: If a payment fails, we may retry, suspend, or cancel the subscription in accordance with applicable law.

12) Acceptable Use and Prohibited Conduct

You agree not to use the Services to:

  • Violate any applicable law or regulation;
  • Infringe or misappropriate any intellectual property or other rights;
  • Transmit malware, spyware, or other harmful code;
  • Interfere with or disrupt the operation, security, or integrity of the Services;
  • Engage in fraud, chargeback abuse, or deceptive practices;
  • Harvest or collect data from the Site without authorisation (including scraping) where prohibited by law;
  • Post or transmit unlawful, defamatory, obscene, or otherwise harmful content.

13) User Content, Reviews, and Feedback

If you submit content to the Site (such as reviews, comments, photos, testimonials, or other materials) (“User Content”), you represent that you have the rights to do so and that the User Content does not violate these Terms or any applicable law.

To the extent permitted by law, you grant Chewpions a non-exclusive, worldwide, royalty-free, sublicensable and transferable licence to use, reproduce, publish, translate, display, modify (for formatting/clarity), and distribute your User Content for the operation, marketing, and improvement of the Services, including across our channels (for example, the Site and social media).

We may moderate, remove, or refuse User Content at our discretion where permitted by law, including content that we reasonably consider to be misleading, unlawful, or abusive.

14) Intellectual Property

The Site and its content (including text, graphics, logos, product names, images, audio, video, software, and design) are owned by or licensed to Chewpions and are protected by intellectual property laws.

Subject to these Terms, Chewpions grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for your personal, non-commercial use. No rights are granted except as expressly set out in these Terms.

15) Third-Party Services and Links

The Site may include links to third-party websites or services. We do not control those third parties and are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

16) Disclaimers

To the maximum extent permitted by law, the Services and all content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, secure, error-free, or free from viruses or other harmful components. You are responsible for implementing suitable safeguards (for example, antivirus software).

Nothing in these Terms excludes warranties or guarantees that cannot be excluded under applicable law.

17) Limitation of Liability

To the maximum extent permitted by law, Chewpions (and its directors, officers, employees, agents, affiliates, suppliers, and service providers) will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of (or inability to use) the Services, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for claims arising out of or relating to the Services or these Terms will not exceed the greater of: (a) the total amount paid by you to Chewpions for the relevant order giving rise to the claim; or (b) GBP £100.

Non-excludable liability: Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded under applicable law.

18) Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless Chewpions and its affiliates, directors, officers, employees, agents, suppliers, and service providers from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Services; or (c) your violation of any law or the rights of any third party.

19) Suspension and Termination

We may suspend or terminate your access to the Services (including your account) immediately where we reasonably believe you have violated these Terms, engaged in unlawful conduct, or created risk or potential legal exposure for us or others. Where appropriate and practicable, we may provide notice and an opportunity to remedy.

Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnity, and Governing Law) will survive.

20) Contact

If you have questions about these Terms, your account, or an order, contact us:

21) Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) will be governed by the laws of England and Wales, without regard to its conflict of laws principles.

If you are acting as a consumer, you may have the benefit of mandatory protections of the law of your country of residence, and nothing in this section limits those rights.

Subject to the consumer proviso above, the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

22) General Provisions

A. Force majeure

We will not be liable for any failure or delay in performance to the extent caused by circumstances beyond our reasonable control, including events such as natural disasters, acts of government, labour disputes, supply chain interruptions, telecommunications failures, cyber incidents, and carrier delays.

B. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

C. No waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

D. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of assets.

E. Entire agreement

These Terms (together with any policies referenced, including the Return & Refund Policy and Privacy Notices) constitute the entire agreement between you and Chewpions regarding the Services and supersede any prior or contemporaneous agreements or communications.

© Chewpions LTD. All rights reserved.