Shipping policy

Chewpions Shipping Policy | Chewpions.com

Effective date: 9 January 2026

Company: Chewpions LTD (“Chewpions”, “we”, “us”, “our”)

Website: Chewpions.com (the “Site”)

Contact: contact@chewpions.com / +44 20 3710 8430

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

This Shipping Policy (the “Policy”) sets out important information about order processing, shipping options, delivery timeframes, tracking, customs, and delivery issues for orders placed on the Site. This Policy forms part of our Terms of Service and should be read alongside our Return & Refund Policy.

Delivery timeframes are estimates: Any delivery windows shown at checkout or in this Policy are indicative only and may be impacted by factors outside our reasonable control (for example, carrier delays, peak periods, weather events, or customs processing).

1) Shipping Destinations

We ship to the following destinations (subject to availability, carrier coverage, and legal/regulatory restrictions):

  • United Kingdom: [Yes/No]
  • European Economic Area (EEA): [Yes/No]
  • United States: [Yes/No]
  • Canada: [Yes/No]
  • Australia / New Zealand: [Yes/No]
  • Other countries/regions: [Insert list or state “select countries only”]

If your country is not available at checkout, we do not currently ship to that destination.

2) Order Processing and Dispatch

Orders are typically processed and prepared for dispatch within:

  • Processing time: [e.g., 1–2 business days]
  • Cut-off time (if applicable): [e.g., 2:00pm UK time]
  • Business days: [e.g., Monday to Friday, excluding public holidays]

Processing time is separate from shipping time. Processing may take longer during peak periods (for example, promotions, new product launches, or holidays).

Order acceptance: We reserve the right to refuse or cancel an order where permitted by law (for example, suspected fraud, address verification issues, inventory errors, or pricing errors). If we cancel a paid order, we will issue a refund for the amount paid for that order.

3) Shipping Options, Rates, and Estimated Delivery Times

Shipping options and applicable charges are displayed at checkout and may vary depending on destination, package weight/size, and selected service level.

Destination Service Level Estimated Transit Time Indicative Cost
United Kingdom Standard / Tracked [e.g., 2–4 business days] [e.g., £X.XX or Free over £Y]
United Kingdom Express [e.g., 1–2 business days] [e.g., £X.XX]
International Standard / Tracked [e.g., 5–12 business days] [e.g., £X.XX / calculated at checkout]
International Express [e.g., 2–6 business days] [e.g., £X.XX / calculated at checkout]

Estimated transit times are carrier estimates and do not include order processing time. Remote areas may take longer.

4) Tracking and Delivery Confirmation

Where tracking is available, we will send tracking details by email once your order is dispatched. Tracking events are provided by the carrier and may not update immediately.

If tracking indicates that a parcel was delivered but you have not received it, please contact us promptly so we can initiate the appropriate carrier enquiry process (see Section 9).

5) Delivery Address and Customer Responsibilities

You are responsible for providing a complete and accurate delivery address at checkout (including apartment/unit number, building name, and access instructions where applicable). We are not responsible for delivery failures, delays, or additional fees resulting from:

  • Incorrect or incomplete address information;
  • Failure to collect a parcel from a carrier pickup point within the carrier’s timeframe;
  • Refusal of delivery; or
  • Failure to comply with local import/customs requirements.

Address changes

If you need to change your address, contact us as soon as possible. We cannot guarantee changes after an order has been processed or dispatched. Where an address change is possible, it may be subject to additional verification and/or carrier fees.

6) PO Boxes, Parcel Lockers, and Restricted Locations

Delivery to PO boxes, parcel lockers, military addresses, and restricted-access locations may be limited depending on destination and carrier. If such delivery is offered at checkout, you remain responsible for ensuring the address is eligible and accessible for the selected service.

7) Split Shipments and Partial Deliveries

We may ship items in separate packages (for example, where items are fulfilled from different locations or to optimise delivery speed). If your order is split, you may receive multiple tracking numbers and delivery dates.

8) International Shipping, Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, and other charges imposed by authorities in your destination country. Unless we expressly state otherwise at checkout or in writing:

  • You are responsible for any customs duties, import taxes, and clearance fees;
  • Customs processing times may cause delivery delays outside our control; and
  • We are not responsible for parcels delayed, held, or returned by customs due to regulatory restrictions or incomplete/incorrect customs information provided by the customer.

Regulatory restrictions: Some products may not be permitted in certain jurisdictions. You are responsible for confirming that the products you order may be lawfully imported into your country.

9) Lost, Delayed, or Damaged Shipments

A. Delayed shipments

If your order is delayed beyond the carrier’s typical transit window, please contact us and we will assist by liaising with the carrier where appropriate. Carrier delays do not automatically entitle you to a refund unless required by applicable law or expressly stated in our policies.

B. Lost shipments

A shipment may be considered “lost” only after the carrier has completed its investigation or after a defined waiting period under the carrier’s policy. If a shipment is confirmed lost, we will generally offer (at our option, subject to applicable law):

  • A replacement shipment at no extra cost; or
  • A refund for the amount paid for the lost items (and any applicable shipping fees, where appropriate).

C. Damaged shipments

If your parcel arrives damaged, please contact us as soon as possible and provide:

  • Your order number;
  • Photos of the damaged product(s) and outer packaging (including the shipping label); and
  • A brief description of the damage.

If verified, we will generally offer a replacement or refund in line with our Return & Refund Policy.

D. Delivered but not received

If tracking shows “delivered” but you cannot locate your parcel, please:

  • Check safe places and with household members/neighbours;
  • Contact the carrier (where contact details are provided in tracking); and
  • Contact us promptly so we can initiate a carrier enquiry where appropriate.

Claims may be time-limited by carrier policies. Prompt notice improves our ability to assist.

10) Title and Risk of Loss

Unless otherwise required by applicable law, risk of loss or damage typically transfers to you upon delivery to the address provided in your order. Title to products transfers as determined by applicable law and/or upon full payment of the purchase price.

11) Force Majeure

We are not liable for any failure or delay in shipping or delivery to the extent caused by events beyond our reasonable control, including (without limitation) carrier disruptions, labour disputes, natural disasters, acts of government, public health emergencies, cyber incidents, or severe weather events.

12) Updates to This Policy

We may update this Policy from time to time to reflect operational changes or legal requirements. The “Effective date” above indicates when this Policy was last updated.

13) Contact

If you have questions about shipping, delivery, tracking, or an order, contact us:

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